Overview

At GMR Digital, we are committed to your satisfaction with our digital educational products and templates. We offer a comprehensive refund policy to ensure you have confidence in your purchase.

14-Day Money-Back Guarantee

We offer a full refund within 14 days of purchase if you are not completely satisfied with your digital product. This applies to all our templates and guides, including:

• Research Proposal Template Packs
• SPSS Statistical Analysis Guides
• Survey Design Toolkits
• Business Plan Templates

Eligibility for Refund

You are eligible for a full refund if:

• The request is made within 14 days of purchase
• The product does not meet the description provided
• You are not satisfied with the quality or content
• Technical issues prevent you from accessing the digital files

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@gmrafi.com.bd
2. Include your order number and reason for the refund request
3. Provide any relevant details about your experience
4. Our team will review your request within 2-3 business days

Refund Processing

Once your refund request is approved:

• Refunds will be processed to the original payment method
• Processing time varies by payment method (typically 3-10 business days)
• You will receive an email confirmation when the refund is processed
• Your access to the digital files will be revoked upon refund approval

Non-Refundable Items

The following are not eligible for refunds:

• Purchases made more than 14 days ago
• Products that have been significantly used or modified
• Refunds requested due to change of mind after 14 days
• Products purchased during promotional sales (where stated otherwise)

Partial Refunds

In certain circumstances, we may offer partial refunds. For example:

• If only part of a bundle is unsatisfactory
• If technical support resolves most but not all issues
• At our discretion for exceptional cases

Product Updates and Support

Before requesting a refund, please consider:

• Contacting our support team for assistance
• Checking for product updates or additional resources
• Reviewing the product documentation and guides

We are committed to helping you get the most value from your purchase.

Disputes and Chargebacks

If you initiate a chargeback through your bank or credit card company without first contacting us, we reserve the right to contest the chargeback and provide evidence of the transaction and service delivery. We encourage you to contact us first to resolve any issues amicably.

Changes to This Policy

We may update this refund policy from time to time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Information

For refund requests or questions about this policy, please contact us:

• Email: refunds@gmrafi.com.bd
• Support: support@gmrafi.com.bd
• Website: https://tools.gmrafi.com.bd