General Questions

What types of products do you offer?

We offer digital templates and tools for academic and business use, including research proposal templates, SPSS analysis guides, survey design toolkits, and business plan templates specifically designed for the Bangladeshi market.

Are your products suitable for BBA/MBA students?

Yes! Our products are specifically designed for BBA/MBA students, researchers, and business professionals in Bangladesh. All templates follow academic standards and include local market considerations.

Purchasing & Downloads

How do I purchase a product?

Simply browse our products, select the one you need, and complete the secure checkout process. You'll receive immediate access to download your files after payment.

What payment methods do you accept?

We accept all major credit cards, debit cards, and digital payment methods through our secure payment processor.

When do I get access to my downloads?

Instant access! After successful payment, you'll receive an email with download links and can access your files immediately.

Technical Support

What software do I need to use your templates?

Most templates work with Microsoft Office (Word, Excel, PowerPoint) or Google Workspace. SPSS templates require SPSS software (version 20 or later).

Can I get help if I have technical issues?

Yes! Contact our support team at support@gmrafi.com.bd for assistance with any technical issues.

Refunds & Returns

What is your refund policy?

We offer a 14-day money-back guarantee. If you're not satisfied with your purchase for any reason, contact us within 14 days for a full refund.

How do I request a refund?

Email refunds@gmrafi.com.bd with your order number and reason for the refund request. Our team will review and process your request within 2-3 business days.

Account & Privacy

Do you store my payment information?

No. All payments are processed securely through our payment processor. We never store credit card information.

How do you protect my data?

We follow strict privacy and security standards. Your personal information is encrypted and never shared with third parties.